This Privacy Policy explains how Impress Printworks processes personal data when users visit the website, request print services, or communicate with the studio. It applies to inquiries, file submissions, consultations, proofing, and related service administration.
We may process contact details, inquiry content, file uploads, order and consultation information, payment-related records, and technical data such as device, browser, and usage information. Where users submit images or artwork for printing, the files themselves and related production instructions may also be processed.
We receive data when users submit an image print inquiry, upload files, request a consultation, approve a proof, or communicate by email. We also collect limited technical information through the website and may receive operational information from payment and service providers involved in processing an order.
The website may use session cookies that end when the browser is closed and persistent cookies that remain for a limited period. These cookies may be necessary for core functions, help remember preferences, or support basic measurement of site performance and traffic patterns.
We use standard cookies and similar technologies to support site operation, remember basic preferences, and understand how the website is used. Users can usually block or delete cookies through their browser settings, but some site functions may not work as intended if cookies are disabled.
We use personal data to respond to inquiries, review files for print suitability within the agreed preflight scope, prepare quotations, manage consultations, coordinate proofing and production, arrange collection, process payments, maintain business records, operate the website, and meet legal obligations. We may also use limited technical data to secure the site, diagnose issues, and improve basic functionality.
We may share personal data with service providers that support website hosting, file handling, communication, payment processing, and related studio operations. These parties are expected to use the data only for the services they provide and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data to public authorities, courts, or other parties when required by law, to respond to lawful requests, or to protect our rights, property, or operations. We may also share information where necessary to comply with accounting, tax, or recordkeeping obligations.
Subject to applicable law, individuals may request access to their data, correction of inaccurate information, deletion in appropriate cases, or restriction of certain processing. Where processing is based on consent, that consent may be withdrawn for future processing.
To protect privacy and prevent unauthorized disclosure, we may ask for information needed to confirm identity and to understand the scope of the request. If a request cannot be fully satisfied, we will explain the reason where permitted by law.
We keep personal data only for as long as needed for the relevant inquiry, order, production, accounting, or legal recordkeeping purpose. After that period, data is deleted, anonymized, or archived where retention is required by law or necessary to resolve a service matter.
When we make material changes, we will publish the revised version on the website and may provide additional notice where appropriate. The date of the latest update should be read together with the version currently displayed.
